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Location
Employment
Schedule
Pay
Retail Lead (Keyholder)
Application
A few minutes
Role overview
Retail Lead (Keyholder)
Lead daily store operations, drive KPIs, and support a high-performing customer-focused retail team at the SoHo flagship.
Location
On-Site
Employment
Full-Time
Pay
Competitive Base Salary + Monthly Performance Bonus
Company
Los Angeles Apparel is a basics apparel manufacturer and distributor founded by Dov Charney, a long-standing leader in American garment manufacturing.
Role description
About Us
Los Angeles Apparel is a vertically integrated garment manufacturer based in South Central Los Angeles. We believe in doing things differently—driven by sustainability, efficiency, and a deep commitment to our workers, customers, and community. Our team is passionate, innovative, and dedicated to redefining what local manufacturing can be.
Our first New York City retail location is officially open, and we're looking for passionate and experienced Retail Leads to join this exciting new chapter at our SoHo flagship.
The Role
As a Retail Lead, you will be responsible for supporting daily store operations while delivering a best-in-class customer experience through leadership, styling expertise, and hands-on collaboration. In this role, you’ll help drive sales, lead by example on the floor, coordinate staff activities, and ensure the store runs efficiently and in alignment with company values. This is a dynamic position ideal for someone who thrives in a fast-paced, team-oriented, and customer-focused environment.
Key Responsibilities
- Operations Management: Open and close the store, assign team floor zones, and coordinate daily operations.
- Performance & Sales: Monitor and actively work toward achieving sales goals and Key Performance Indicators (KPIs).
- POS System Support: Oversee POS systems and ensure accurate transaction handling.
- Store Standards: Maintain store standards, cleanliness, and perfect close procedures.
- Customer Engagement: Lead by example through engaging customer conversations, personalized styling, product knowledge, and company values. Create a genuine and memorable interaction for every customer.
- Stock & Merchandising: Assist with floor replenishment and ensure the sales floor remains fully stocked and shoppable.
- Team Leadership: Collaborate with team members and store leadership to streamline processes, support onboarding of new sales associates, and share knowledge of store culture and values.
- Culture: Promote a collaborative, team-first culture rooted in open communication and creativity.
Qualifications & Requirements
- Previous experience as a Supervisor, Lead, or Keyholder is preferred.
- Flexible and adaptable in a fast-paced retail setting.
- Strong interest in fashion, styling, sustainability, and sweatshop-free production.
- Ability to work a flexible schedule, including closing shifts, late nights, weekends, and holidays.
- Available to work a minimum of 4 days a week, with weekend availability of at least one day.
Compensation
Competitive Base Salary + Monthly Performance Bonus